Services

Trivax VV provides services in import and registration/certification of medical devices, installation and user training, after-sale technical support, maintenance and consulting when it comes to procuring medical equipment.

Import

In order to be imported into the Republic of Serbia, medical devices must be duly entered in the relevant registry of the Medicines and Medical Devices Agency of the Republic of Serbia. Trivax VV provides the service of obtaining and preparation of the necessary documents and submits the request to the competent body. The equipment may be imported (the services of forwarding, customs clearance and transport) and marketed in the Republic of Serbia only after obtaining the certificate of registration by the Medicines and Medical Devices Agency.

Installation

Installation
Installation, Atom Incubators

In most cases, the delivered goods need to be installed, i.e. prepared for everyday work, which involves setting up and configuring the appliance and the components thereof, adjustment of the available functions to the particular conditions and needs of the user, testing the operation of the appliance and making a register on the installed equipment and its users. The appliances are installed in the user’s premises by our technical staff who are engineers trained and authorized by the manufacturer of the subject equipment.

Installation, Otopront ENT Workstation
Installation, Schmitz Operating Tables

Training

For the sake of efficient use of medical devices, long lifespan and usability thereof, the users of the delivered equipment are given proper training. While the users are provided with manuals in Serbian and English, the priority is given to the direct user training by the staff educated by the manufacturer to be involved in particular appliances. This insures realistic insight into the user capability, correction of possible errors in operation of the device and efficient training with the content and duration geared towards the actual needs at the ward. When necessary, the training may be repeated and updated after the period necessary for the subject matter to sink in.

Service Certificates of the Technical Staff
Service Certificates of the Technical Staff
Service Certificates of the Technical Staff
Service Certificates of the Technical Staff
Service Certificates of the Technical Staff

Technical Support

Various Expendable Material
Antibacterial Filters

During the lifespan of the delivered medical equipment, the issues or problems arising occasionally during the use of the appliances need to be answered. In most cases, it involves giving additional clarification of the appliances’ functions that are rarely used, refreshing the existing knowledge with new users, changing the configuration or setting-up the appliances.

Great majority of problems are solved over phone with the engineers, while we go out to the field when it proves necessary. Furthermore, we carry out delivery of the quality original expendable material so as to ensure unhindered and reliable operation of the equipment.

Service

Service

For the purpose of ensuring unhindered and reliable operation of the medical devices, the Trivax VV technical service provides clients with after-sale service/maintenance of the delivered equipment. If the manufacturer stipulates occasional preventive maintenance of the appliance, our engineers provide that service in accordance with the protocol provided by the manufacturer along with regular replacement of all expendable parts and carrying out all necessary tests – of which the user is given appropriate confirmation/certificate. During the warranty term and thereafter we provide additional service, remove possible malfunctions and defects in the operation of the equipment as well as deliver the spare parts and assess the cause of the malfunction. All service activities are carried out by experienced authorized engineers who have undergone the required training and hold the relevant certificates to prove it. Repair and preventive maintenance services are carried out either in places where the equipment is located (field service) or in the authorized service premises of Trivax VV – according to the user’s option.

Consultation Services

Consultation Services
Consultation Services

Provision of medical equipment is most commonly associated with the issue of choosing between different levels of quality and equipment of the devices, as well as the issues of fitting in the allocated budget. This leads to making constant compromise between the available equipment level and configuration of the device and the actual needs at the ward. Trivax VV provides free-of-charge consultation service with the end-user, aimed to reach the optimal cost/benefit balance in consultation with doctors, based on which we recommend the appliances which will most efficiently serve the particular needs of the users. Provision is also made for subsequent updates, connection of the equipment in the entire system as well as the future user needs. In any case, our philosophy strives towards better quality of the equipment resulting in greater satisfaction of the user, better service to the patients, longer lifespan of the equipment and lesser cost of the current maintenance.